Refund policy
At DEElicious Scents LLC, we want you to be delighted with your purchase. If, for any reason, you are not completely satisfied with your order, we offer a hassle-free return process.
1.1 Eligibility for Returns:
To be eligible for a return, the following conditions must be met:
- The return request must be initiated within 30 days of receiving the product.
- The item must be unused, in its original packaging, and in the same condition as when you received it.
- Proof of purchase, such as the order number or receipt, is required.
1.2 How to Initiate a Return:
To initiate a return, please contact our customer service team at deeliciousscentsca@gmail.com within 30 days of receiving your order. Our team will guide you through the return process and provide you with the necessary instructions.
1.3 Return Shipping:
Customers are responsible for the cost of return shipping unless the return is a result of our error (e.g., you received a defective or incorrect item). We recommend using a trackable shipping method to ensure the safe return of your items.
2. Refunds
2.1 Refund Process:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
2.2 Eligibility for Refunds:
Refunds will be processed for items that meet the eligibility criteria outlined in section 1.1. If your return is approved, the refund will be processed to the original payment method within 14 business days.
2.3 Late or Missing Refunds:
If you haven’t received a refund within the specified time frame, please check your bank account or contact your credit card company. If the issue persists, please contact us at deeliciousscentsca@gmail.com for further assistance.
3. Exchanges
We currently do not offer exchanges. If you need a different item, color, or scent, please initiate a return (as per section 1) and place a new order for the desired item.
4. Contact Information
If you have any questions or concerns regarding our return and refund policy, please contact us at deeliciousscentsca@gmail.com.